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Why have my loyalty points disappeared?Updated 10 months ago

Loyalty points can be redeemed as discounts on orders, but aren't able to be used with either an active discount code or subscription orders.  If your points disappear but an order hasn't been placed, these will be automatically re-added to your account.

If your points haven't been automatically re-added after 24 hours, please contact us so our customer service team can assist you. 

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