For any queries regarding your order.
We're sorry to hear you've received something different to what you've ordered. So we can investigate and resolve this as a priority, please take a picture of the item(s) you've incorrectly received, and send an email to [email protected].
Unwanted goods can be returned at your own expense, unused and in their original condition, with the tamper-proof seal unbroken within 14 days for a full refund. Please ensure that you notify of us of any return prior to sending it back. Orders can
If you're missing an item/items from your order, please call us at 0161 537 4780 confirming the item(s) you haven't received, as our customer service team would be happy to re-process these for you. Please note our opening hours are Monday - Friday 9
If you've ordered the incorrect mg or incorrect product, and your order is unfulfilled, please contact us at 0161 537 4780 so we can amend this for you. Please note if your order has already been fulfilled, we will not be able to change your order, a
If you've chosen the incorrect address on your order, and it is waiting to be shipped, please contact us immediately at 0161 537 4780. Please note if your order has already been fulfilled, we will not be able to change your address, as this will be i
Refunds take 3-5 working days to be returned to your original payment method, but this can be sooner depending on your bank. Please note our opening hours are Monday - Friday 9am-5pm. We are not open during weekends or bank holidays.
If you'd like to cancel your order and it hasn't been dispatched yet, please call us immediately at 0161 537 4780 so we can cancel this for you. If your order has already been shipped, we are unable to cancel and refund your order. Our opening hours
If your discount code isn't working, this can be due to different factors such as:. - The code being expired. - Not being entered correctly. - Not applying for the products in your basket. - The minimum spend not being applied. If the code has been e
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
If you're experiencing issues with your device, please either send us an email or call us on 0161 537 4780, as our customer service team will arrange for a returns envelope to be posted. Please note our opening hours are Monday - Friday 9am-5pm. We