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onepoundeliquid

<p>Loyalty points can be redeemed as discounts on orders, but aren&apos;t able to be used with either an active discount code, multibuy offers or subscription orders. &#xA0;If your points disappear but an order hasn&apos;t been placed, these will be automatically re-added to your account.</p><p>If your points haven&apos;t been automatically re-added after 24 hours, please contact us so our customer service team can assist you.&#xA0;</p><div id="isPasted"><p>Please note our opening hours are Monday - Friday 9am-5pm. &#xA0;We are not open during weekends or bank holidays.</p></div>

Loyalty points can be redeemed as discounts on orders, but aren't able to be used with either an active discount code, multibuy offers or subscription orders.  If your points disappear but an order hasn't been placed, these will be automatically re-a

Why have my loyalty points disappeared?

Loyalty Points

How do I redeem my loyalty points?

Why are my Loyalty Points pending?

What is the date on the bottom of my bottles?

How do I open my E-Liquid bottle?

Why does my E-Liquid taste different?

My bottles have been opened

My E-Liquid is expired

Where is Cappuccino?

The item I'm looking to order is showing out of stock

E-Liquids Information

When will my order be dispatched?

When will I receive my order?

Where do you deliver?

My order is delivered, but I haven't received it?

My parcel has arrived damaged

How much does shipping cost

My order has not arrived

My parcel has been returned to sender

Shipping

I've received the incorrect item

How do I return my order?

I'm missing an item from my order

I want to change my order

I want to change the address on my order

When will I receive my refund?

I want to cancel my order

My discount code isn’t working

How do I use my discount code?

Device Issue

Order

How do I change my email address?

Why can't I complete payment?

How do I refer somebody?

Account

How do I create a subscription

How do I cancel my subscription?

How do I change my subscription

Subscriptions

Why have my loyalty points disappeared?Updated 10 months ago