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Loyalty Points

How to redeem loyalty points on all devices.

How do I redeem my loyalty points?

You can use as many of your loyalty points you wish each time you place an order. You can always view your points balance by signing into MY ACCOUNT and viewing in MY POINTS.https://www.onepoundeliquid.com/pages/loyalty. The claiming of points is dis

Why have my loyalty points disappeared?

Loyalty points can be redeemed as discounts on orders, but aren't able to be used with either an active discount code, multibuy offers or subscription orders.  If your points disappear but an order hasn't been placed, these will be automatically re-a

Why are my Loyalty Points pending?

If you have placed an order with us, your earned loyalty points will be pending for 14 days from the day of purchase.  The reason it is 14 days is to cover the period for any returns or refunds being processed, so the points can be automatically re-a