Account

For any queries regarding your account.

How do I change my email address?

To change your email address please contact us at [email protected], with your current email address and what you'd like this changing to, as our customer service team would be more than happy to amend this for you.

Why can't I complete payment?

If you're experiencing issues completing payment, please try the following:. If the suggested doesn't work, please contact us on 0161 537 4780. Please note our opening hours are Monday - Friday 9am-5pm. We are not open during weekends or bank holida

How do I refer somebody?

To refer a friend/relative to our website, please refer to the following link:. https://www.onepoundeliquid.com/pages/refer-a-friend-1. If you're experiencing issues or have any questions with referring a smoker/vaper, please contact us, as we'd be m

Why can't I log in?

If you're experiencing issues logging in, we'd recommend the following:. - Resetting your account passwordIf the suggested doesn't work, please contact us on 0161 537 4780. Please note our opening hours are Monday - Friday 9am-5pm. We are not open d

How do I clear the items in my basket?

To clear the items in your basket, please press the red bin icon next to the item:. Please allow a moment for this to be removed, for your basket to update on your account. If your basket doesn't clear after 3-5 minutes please contact our customer se

Why have I been sent an email asking to confirm delivery?

If you have received an email asking to confirm delivery or share your recent experience with us, this will be from one of our review partners LipScore. The email will simply ask you to confirm if you've received everything in your order, then leave