Order

For any queries regarding your order.

I've received the incorrect item

We're sorry to hear you've received something different to what you've ordered. So we can investigate and resolve this as a priority, please take a picture of the item(s) you've incorrectly received, and send an email to [email protected].

How do I return my order?

Unwanted goods can be returned at your own expense, unused and in their original condition, with the tamper-proof seal unbroken within 14 days for a full refund. Please ensure that you notify of us of any return prior to sending it back. Orders can

I'm missing an item from my order

If you're missing an item/items from your order, please contact us at [email protected] with the item(s) you haven't received, as our customer service team would be happy to look into this as a priority.

I want to change my order

If you've ordered the incorrect mg or incorrect product, and your order is unfulfilled, please contact us at 0161 537 4780 so we can amend this for you. Please note if your order has already been fulfilled, we will not be able to change your order, a

I want to change the address on my order

If you've chosen the incorrect address on your order, and it is waiting to be shipped, please contact us immediately at 0161 537 4780. Please note if your order has already been fulfilled, we will not be able to change your address, as this will be i

When will I receive my refund?

Refunds take 3-5 working days to be returned to your original payment method, but this can be sooner depending on your bank. Please note our opening hours are Monday - Friday 9am-5pm. We are not open during weekends or bank holidays.

I want to cancel my order

If you'd like to cancel your order and it hasn't been dispatched yet, please call us immediately at 0161 537 4780 so we can cancel this for you. If your order has already been shipped, we are unable to cancel and refund your order. Our opening hours

My discount code isn't working

The promo code you entered may not work due to an incorrect input (please check that you have entered the right letters and numbers), specific conditions (for example a minimum spend), or an expiry date. If you continue to experience issues, please c

How do I use my discount code?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Please note only one code can be used per order - this includes Loya

My device isn't working

If you're experiencing issues with your device, please either send us an email or call us on 0161 537 4780, as our customer service team will arrange for a returns envelope to be posted. Please note our opening hours are Monday - Friday 9am-5pm. We