For all your dispatch and shipping queries.
We will do our best to dispatch any orders received before 2:30pm Monday to Friday on the same day. Any order placed after 2:30pm will be dispatched the following working day (this includes next day services). Any orders placed on a weekend will be
Depending on the delivery service chosen for your order, the shipping period will vary:. If you have used our free shipping (£2.99 for orders under £20) or free Tracked 24 service, you should expect Royal Mail to deliver your order within 7 working d
Unfortunately we don't currently offer international shipping - we only deliver to mainland UK, Northern Ireland and the Channel Islands. Please note our opening hours are Monday - Friday 9am-5pm. We are not open during weekends or bank holidays.
If you haven't received your order when marked as delivered, please check with your direct neighbours and in all Safeplaces, as Royal Mail will deliver there if they don't think anybody is at home. Please also wait up to 24 hours, as sometimes Royal
If your parcel has arrived damaged, please send us an email including pictures of the damaged parcel, as well as confirming what was missing from your order. This is so we can raise a formal investigation with Royal Mail, as well as ensuring the cor
We offer four shipping options for our customers, ranging from free delivery to tracked next day delivery. Should you have any questions regarding your order, or our delivery options, please do not hesitate to get in contact with our customer service
Arrival times are shown as a guideline only. If you do not receive your order within the timeframe stated please contact us so we can look into it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhe
If your parcel has been returned to us, this will be due to different reasons. These can include:. - An incomplete/incorrect address entered at checkout. -The address being inaccessible, preventing the delivery driver from posting the order. -The re